If a repair is urgent contact us immediately. If you cannot contact us due to the office being closed please refer to your tenancy agreement for emergency repair conditions and the names and numbers of our emergency tradespeople who are available 24 hours 7 days a week. Before you call the emergency tradespeople make sure the repair really is urgent.
The Office of Fair Trading defines an urgent repair as the following: An urgent repair is when something breaks that may make the premises unfit to live in or cause a potential safety risk or interrupt access to water, gas or electricity supplies.